Returns and exchanges are not accepted after 48 hours of placing your order, as we send the order to production within that time frame. We kindly request that you provide the image for embroidery during this period, as we cannot accept pre-orders. Failure to submit the image within 48 hours will result in the cancellation of your order. If you encounter any other issues with your order, please feel free to contact me, and I’ll be happy to assist you. Your satisfaction is our priority, and we want to ensure you have a wonderful experience with Bordé by Katia Herrera.
In the rare event that your package arrives damaged, please don’t hesitate to contact me immediately. It’s essential to document the damage with clear pictures as evidence of the case. Your satisfaction is our top priority, and we will work diligently to resolve any issues and ensure you receive a replacement or refund as needed.
In the event that the provided shipping address is incorrect and a package is returned to us, please be aware that the client will be responsible for covering the shipping costs associated with resending the package. We kindly ask you to double-check and ensure that the shipping address provided during the order placement is accurate to avoid any inconveniences.
Refunds are not available for digital downloads. Once the download is made, it cannot be returned or refunded. However, if you are facing any issues with your purchase or have questions about the digital download, please feel free to reach out to our customer support team, and we’ll be more than happy to assist you.