Am I able to explore alternative design options, or am I restricted to the choices provided?
When placing your order, please utilize the designated NOTES section to communicate your preferences, such as desired colors or specific details for the piece. While I strive to accommodate your ideas, please understand that as an artist, I may advise against certain suggestions if I believe they may not enhance the final piece based on my expertise. Trust in my creative judgment; I will do my utmost to incorporate your vision while also making adjustments guided by my intuition to ensure the best possible outcome.
Given the high volume of emails and orders I receive, it’s important to note that I may not be able to keep track of changes communicated through channels other than the order sheet. Consequently, I CANNOT GUARANTEE that I will incorporate suggestions from other media. To ensure that your preferences are accurately captured, kindly ensure that all relevant details are included in the order sheet.
Do I have to send the pictures adjusted to the size and converted from color image to black and white?
No, you don’t have to do this. All you need to do is send your image in the best possible quality, making sure it reaches a high resolution in megabytes (MB) rather than kilobytes (KB). Please send the image in either JPG format or TIFF to ensure the highest quality for the embroidery process.
For the digital courses, where do I access the videos?
Once you purchase the course, you can find the FILE with instructions in your account under the “DOWNLOADS” tab. From there, you can easily download the PDFs for the course instructions. The video tutorials will be available on another platform, where you can easily follow along with the lessons.
I am having issues with the coupon code. Example: “this code has expired” What should I do?
If you encounter any issues with the coupon code, please ensure that you have entered the correct coupon for the specific course you are purchasing. Each course has its unique coupon code. Double-check to make sure you are using the exact same code as provided in the instructions, paying attention to both uppercase and lowercase letters.
Can I have a refund on digital downloads?
I’m sorry, but refunds are not available for digital downloads. Once the download is made, it cannot be returned or refunded. However, if you are facing any issues with your purchase or have questions about the digital download, please feel free to reach out to our customer support team, and we’ll be more than happy to assist you
Where can I find my downloads?
Be aware that you cannot make a purchase digital downloads without signing in.
To access your downloads, please make sure you are signed in to your account during the purchase. Once you complete the purchase, you can find your downloads under your account profile in the “Downloads” section.
Can I watch the videos on various platforms?
Yes, you can access the courses on various platforms. Our courses are designed to be compatible with cell phones, computers, iPads, and tablets. This flexibility allows you to choose the device that best suits your preferences and enjoy the courses from anywhere you like.
How long are the courses online?
The courses will remain accessible online until July 2024. During this time, you can watch the tutorials, download the materials, and refer back to the content as often as you like. This extended availability gives you ample time to learn at your own pace and revisit the courses whenever you need a refresher.
Where can I find my tracking number?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package. To track your shipment, simply visit the website: https://www.estafeta.com/herramientas/rastreo and enter your tracking number in the designated field.
What sizes are the digital print downloads available in?
The digital print downloads are available in various sizes. You will receive: 5×7 inch, 8×10 inch, 8.5×11 inch, and 11×14 inch for rectangular images. Additionally, for square images, we offer sizes of 5×5 inch and 8×8 inch. Please note that in some prints, the 11×14 inch size may not be available for the quality is not sufficient for printing in that size.